Contact Us
Last updated: January 15, 2025
1. Get in Touch
We're here to help! Whether you have questions about GRANTED, need support, want to report an issue, or are interested in partnering with us, we'd love to hear from you. Choose the contact method below that best fits your needs.
Our team is committed to providing excellent service and will respond to your inquiry as quickly as possible. Please see the response times section below for expected response times based on your inquiry type.
2. General Inquiries
For general questions about GRANTED, our platform, features, or services, please contact us at:
We typically respond to general inquiries within 24-48 hours during business days.
3. Support & Technical Assistance
Need help using GRANTED or experiencing a technical issue? Our support team is ready to assist you:
- Email Support: Send your support request to justina@grantedtech.ca
- Help Center: Check our Help Center for answers to common questions and step-by-step guides
- Response Times:
- Standard support: 24-48 hours during business days (Monday-Friday)
- Priority support: 24-hour response time (available for paid subscription plans)
When contacting support, please include as much detail as possible about your issue, including:
- Your account email address
- Description of the issue or question
- Steps to reproduce the issue (if applicable)
- Screenshots or error messages (if applicable)
- Browser and device information (if technical issue)
4. Security Issues
If you've discovered a security vulnerability or have concerns about the security of GRANTED, please contact our security team immediately:
For security-related issues, please include:
- A clear description of the security concern
- Steps to reproduce the issue (if applicable)
- Any relevant screenshots or logs
- Your contact information
We take security seriously and will acknowledge receipt of your report within 48 hours. We appreciate responsible disclosure and will work with you to address any security concerns promptly.
5. Partnerships & Business Inquiries
Interested in partnering with GRANTED or exploring business opportunities? We'd love to hear from you:
Please include the following information in your inquiry:
- Your name and organization
- Type of partnership or opportunity you're interested in
- How you envision working together
- Any relevant background information about your organization
We review all partnership inquiries and will respond within 3-5 business days.
6. Feature Requests & Feedback
Have an idea for improving GRANTED? We'd love to hear your feedback and suggestions! Your input helps us make GRANTED better for everyone.
Send your feature requests and feedback to:
When submitting a feature request, please include:
- Description of the feature or improvement
- Why this feature would be valuable
- How you envision it working
- Any examples or use cases
While we can't implement every suggestion, we review all feedback and consider it when planning future updates.
7. Bug Reports
Found a bug or experiencing a technical issue? Help us improve GRANTED by reporting it:
Please include the following information in your bug report:
- Description: Clear description of what happened and what you expected to happen
- Steps to Reproduce: Detailed steps to reproduce the issue
- Environment: Browser, operating system, and device information
- Screenshots/Logs: Any relevant screenshots, error messages, or console logs
- Frequency: How often the issue occurs (always, sometimes, once)
Detailed bug reports help us fix issues faster. We appreciate your help in making GRANTED more reliable!
8. Response Times
We strive to respond to all inquiries as quickly as possible. Here are our expected response times:
- Security Issues: Acknowledgment within 48 hours, investigation and response as appropriate
- Priority Support: 24-hour response time (for paid subscription plans)
- Standard Support: 24-48 hours during business days (Monday-Friday)
- General Inquiries: 24-48 hours during business days
- Partnership Inquiries: 3-5 business days
- Feature Requests & Bug Reports: Acknowledgment within 48 hours, follow-up as needed
Note: Response times are measured in business days (Monday-Friday, excluding holidays). We aim to respond even faster when possible, but these are our guaranteed maximum response times.
9. Other Ways to Connect
In addition to email, you can also:
- Visit our Help Center: Find answers to common questions and detailed guides at https://granted.tawk.help/
- Check our Blog: Stay updated with the latest news and tips at /blog
We're committed to providing excellent support and value your feedback. Thank you for being part of the GRANTED community!