Help Center
Last updated: January 15, 2025
1. Welcome to GRANTED
GRANTED is an AI-powered grant management platform designed to help you discover, apply for, and manage grant opportunities more efficiently. Whether you're an individual researcher, artist, or part of an organization, GRANTED provides the tools you need to navigate the grant application process with confidence.
This help center will guide you through using GRANTED's key features and answer common questions. If you can't find what you're looking for, please don't hesitate to contact our support team.
2. Getting Started
To get started with GRANTED, follow these simple steps:
- Create an Account: Sign up using your email address, or use Google or GitHub OAuth for quick registration. You can also use passwordless magic link authentication.
- Complete Your Profile: After registration, you'll be guided through setting up your profile. Provide information about yourself or your organization to help our AI recommend the most relevant grants.
- Create Your First Project: Projects are central to the grant application process. Create a project to represent the work you're seeking funding for.
- Discover Grants: Use our search and discovery tools to find grants that match your project and profile.
- Start Applying: Once you find a grant you're interested in, you can begin the application process with AI-powered assistance.
3. Finding Grants
GRANTED offers multiple ways to discover grant opportunities:
- AI-Powered Recommendations: Our intelligent recommendation engine analyzes your profile and projects to suggest grants that are most relevant to you. These recommendations improve over time as you interact with the platform.
- Search Functionality: Use the search bar to find grants by keywords, funder name, funding type, or other criteria. Our search is powered by advanced algorithms that understand context and intent.
- Filters: Narrow down your search results using filters such as funding amount, deadline, eligibility criteria, geographic location, and more.
- Browse by Category: Explore grants organized by industry, funding type, or other categories to discover opportunities you might not have considered.
- Saved Grants: Save grants you're interested in for later review. You can organize saved grants and access them anytime from your dashboard.
4. Applying for Grants
The grant application process in GRANTED is designed to be streamlined and efficient:
- Select a Grant: Choose a grant you want to apply for from your search results or recommendations.
- Choose or Create a Project: All applications must be associated with a project. You can use an existing project or create a new one specifically for this grant.
- Use Templates: Many grants have community-created templates that include common questions and structure. You can use these templates as a starting point or create your own questions.
- AI-Powered Assistance: Our AI can help you answer grant-specific questions by leveraging your project details, organizational profile, and grant requirements. The AI generates context-aware answers that you can review, edit, and refine.
- Review and Edit: Review all your answers before submitting. You can edit, regenerate, or refine any response using our professional editing tools.
- Save Progress: You can save your application at any time and return to complete it later. Your progress is automatically saved as you work.
- Export and Submit: Once complete, export your application in the required format and submit it to the grant provider through their official channels.
5. Managing Your Work
GRANTED provides comprehensive tools to manage your grant-related work:
- Applications Dashboard: View all your grant applications in one place. Track their status, deadlines, and requirements.
- Project Management: Create and manage multiple projects. Each project can be used for multiple grant applications, making it easy to reuse your work.
- Application Status: Track the status of your applications, from draft to submitted to awarded. Update statuses manually or let the system track them automatically.
- Saved Grants: Keep track of grants you're interested in but not ready to apply for yet. Organize them and set reminders for deadlines.
- Team Collaboration: If you're part of a team, collaborate on projects and applications. Share access, assign roles, and work together seamlessly.
6. Account & Settings
Manage your account and customize your GRANTED experience:
- Profile Management: Update your personal or organizational information at any time. Keeping your profile current helps improve grant recommendations.
- Subscription & Billing: View your subscription plan, manage billing information, and upgrade or downgrade your plan as needed. We offer flexible plans to suit different needs.
- Security Settings: Manage your password, enable two-factor authentication (2FA), and review your account security settings. We strongly recommend enabling 2FA for enhanced security.
- Notification Preferences: Customize how and when you receive notifications about grant deadlines, recommendations, and platform updates.
- Privacy Settings: Control what information is shared and how your data is used. Review our Privacy Policy for more details.
7. Frequently Asked Questions
General Questions
What is GRANTED and how does it work?
GRANTED is an AI-powered grant management platform that helps you discover, apply for, and manage grant opportunities. Our AI analyzes your profile and projects to recommend relevant grants, and assists you throughout the application process with intelligent, context-aware answers.
Is GRANTED free to use?
GRANTED offers different subscription plans to suit various needs. We typically offer a free trial so you can explore the platform. Check our Pricing page for current plan details and features.
Can I use GRANTED as an individual or only for organizations?
GRANTED supports both individuals and organizations. During onboarding, you can choose to set up your profile as an individual (researcher, artist, innovator, etc.) or as an organization (non-profit, startup, small business, etc.).
Grant Discovery & Applications
How does the AI recommendation system work?
Our AI analyzes your profile information, project details, and grant requirements to find the best matches. The system uses vector similarity, rule-based matching, and collaborative filtering to provide accurate recommendations that improve over time.
Do I need to create a project before applying for a grant?
Yes, all grant applications must be associated with a project. Projects help organize your work and allow you to reuse information across multiple grant applications. You can create a project during the application process or beforehand.
Can I use the same project for multiple grant applications?
Absolutely! Projects are designed to be reusable. You can apply for multiple grants using the same project, and our AI will adapt the information to each grant's specific requirements.
How accurate are the AI-generated answers?
Our AI generates context-aware answers based on your project details, organizational profile, and grant requirements. While the AI provides a strong starting point, you should always review, edit, and refine the answers to ensure they accurately represent your work and meet the grant's specific requirements.
Account & Billing
How do I change my subscription plan?
You can upgrade or downgrade your subscription plan at any time from your account settings. Changes typically take effect immediately, and billing is prorated accordingly.
What happens to my data if I cancel my subscription?
Your data remains safe and accessible. You'll retain access to view your saved grants, projects, and applications. Some features may be limited based on your plan level. You can export your data at any time.
Is there a refund policy?
We offer a 30-day money-back guarantee. If you're not satisfied with GRANTED, contact us within 30 days of your purchase for a full refund.
Security & Privacy
How secure is my data?
We take security seriously. All data is encrypted in transit and at rest. Passwords are hashed using industry-standard methods, and we offer two-factor authentication for additional security. See our Security page for more details.
Who can see my grant applications and projects?
Your applications and projects are private by default. Only you and any team members you explicitly invite can access them. We never share your information with third parties without your consent. See our Privacy Policy for complete details.
8. Need More Help?
If you can't find the answer you're looking for in this help center, we're here to help:
- Email Support: Send us an email at justina@grantedtech.ca. We typically respond within 24-48 hours during business days.
- Security Issues: For security-related concerns, please contact security@grantedtech.ca.
- Feature Requests: Have an idea for improving GRANTED? We'd love to hear from you! Send your suggestions to our support email.
- Bug Reports: Found a bug or experiencing a technical issue? Please report it to our support team with as much detail as possible, including steps to reproduce the issue.
We're committed to providing excellent support and continuously improving GRANTED based on your feedback. Thank you for being part of our community!